§ 1. Data Controller
The data controller of personal data collected on this website is Ewa Kułakowska, working on behalf of ETF Przemysław Kułakowski, NIP: 8212537128, REGON: 383220153, with the registered address at Jana Kazimierza 66/111, 01-248 Warszawa.
Contact email: digital.twin.by@gmail.com
Website: digitaltwinby.com
§ 2. General Provisions
These Terms and Conditions (“Terms”) regulate the rules for the use of the online shop operated by Ewa Kułakowska under the brand digitaltwinby.com. By using the shop, you agree to these Terms.
§ 3. Definitions
- Seller: Ewa Kułakowska operating on behalf of ETF Przemysław Kułakowski.
- Buyer: Any natural or legal person who places an order in the online shop.
§ 4. Ordering and Conclusion of Contract
- The Buyer places orders by selecting products and submitting them via the online platform on digitaltwinby.com.
- The contract between the Seller and the Buyer is concluded when the Buyer completes the checkout process in the online store by submitting the order, thereby accepting these Terms and Conditions. The Buyer receives an automatic order confirmation via email from the system, which serves as confirmation of the contract conclusion.
§ 5. Prices and Payment
- All prices in the online store are listed in euros (EUR) and include the applicable VAT according to the current tax regulations.
- Payments can be made by the methods indicated on the website.
§ 6. Delivery and Shipping
- The product is delivered electronically immediately after the purchase is completed.
- There are no delivery costs for digital products.
- The Buyer receives access to the product via email or direct download link provided after payment confirmation.
§ 7. Right of Withdrawal
- The Buyer has the right to withdraw from the contract within 14 days without giving reasons, pursuant to applicable consumer protection laws.
- However, by purchasing and scheduling mentoring sessions, the Buyer acknowledges and agrees that this right of withdrawal is waived once the service begins or is fully performed, in accordance with Polish and EU consumer law.
- To exercise the right of withdrawal before the service begins, the Buyer must inform the Seller by email before the withdrawal period expires.
- Detailed conditions regarding refunds can be found in § 9.
§ 8. Complaints and Warranty
- The Seller guarantees delivery of the mentoring session as agreed.
- The Buyer may cancel or reschedule the mentoring session up to 48 hours before the scheduled time without penalty by contacting the Seller at digital.twin.by@gmail.com.
- Cancellations made less than 48 hours before the session may not be refunded or rescheduled unless otherwise agreed.
- Complaints related to the session quality or execution should be submitted within 7 days after the session by email to digital.twin.by@gmail.com.
- The Seller will review complaints and may offer a rescheduled session or refund at their discretion, according to applicable consumer protection laws.
§ 9. Refund Policy
In case of a refund for a completed or canceled order, the Buyer acknowledges that any payment processing fees (e.g. Stripe, credit card, or PayPal fees) incurred by the Seller are non-refundable. Therefore, the refunded amount may be reduced by such transaction fees, unless the refund is due to a fault on the Seller’s part.
§ 11. Privacy and Data Protection
Personal data is processed according to the Privacy Policy available on digitaltwinby.com.
§ 12. Final Provisions
In matters not covered by these Terms, relevant Polish law applies. The Seller reserves the right to amend these Terms at any time.